Five Factors That Influence Customer Retention

I’m sure you’ve heard it time and time again: convincing new customers to make a purchase is much more expensive than trying to convert existing ones. In fact, increasing your customer retention rate can boost profits anywhere from 25 to 95 percent. Furthermore, acquiring a new customer can be up to 25 times more expensive … Read more

The Klarna Business Model – How Does Klarna Work & Make Money?

Executive Summary: Klarna is a financial platform that facilitates payments on behalf of other companies. It partners up with other businesses (mostly in the e-commerce space) to offer their customers the option to pay products after receiving them (via invoices). Klarna makes money via merchant fees, late payment fees, interest on consumer loans, interchange fees, … Read more

Four Tips For Better Remote Product Management

Although more and more companies become comfortable with employing remote workers, folks in product management still seem to resent the idea of working with location-independent teams. The overarching conclusion is that product managers cannot influence their team members if separated by distance. So the question becomes: can a field focused on collaboration, such as product … Read more